ReliableDrivers.ca (“Reliable Drivers” or “Reliable Driver Service”) may periodically update these Terms & Conditions of Use. Reliable Drivers is a designated driver service focused on keeping impaired drivers off the road, offering an alternative for those needing a ride home in their own car. Impairment can include alcohol, prescription medication, medical inability, fatigue, or simply the preference not to drive. Enjoy the convenience of getting home safely with our professional drivers.

The terms “we” refer to “Reliable Drivers,” while “you” or “clients” refer to members, customers, passengers, or anyone making a booking through this website or our customer service agents. Each Reliable Drivers’ driver carries a copy of these Terms & Conditions, available upon request.

By using this site, you agree to the following terms. If you do not agree, please refrain from using this site. Reliable Drivers reserves the right to modify, alter, or update these terms, and your continued use of the site indicates your acceptance of any changes.

All materials on this site—including images, illustrations, promotions, and terminology—are protected by copyright and owned or licensed by Reliable Drivers. Content may not be copied, reproduced, posted, or transmitted in any way, except for personal, non-commercial use.

WEBSITE USAGE

By using this site, you confirm that:

  • You are at least 18 years of age.
  • You have the legal authority to create a binding obligation.
  • You will use this site in accordance with the Terms & Conditions.
  • All bookings are legitimate, for yourself or an authorized individual.
  • Information you provide is accurate, current, and complete.
  • We reserve the right to deny website access for violations of our Terms & Conditions.

SERVICE USAGE

In using our services, you confirm that:

  1. You are the owner or authorized signer of the vehicle.
  2. Registration, insurance, and ownership documentation are up-to-date.
  3. You permit our designated driver to drive you and your vehicle home.
  4. We’ll transport you and any additional passengers safely, with extra stops charged at $5.00 per stop.
  5. Your vehicle has sufficient fuel for the journey.

Drivers may refuse service if:

  • Impairment, violence, or any threat to safety is present.
  • The vehicle is unsafe to operate.

TERMS OF SERVICE

For emergencies, you authorize Reliable Drivers to obtain medical assistance if necessary. Your car may be parked at a hospital, with keys held by our office until retrieval is authorized.

By using our service, you acknowledge:

  • Releasing Reliable Drivers and staff from liability, including negligence.
  • Agreeing not to initiate legal action against Reliable Drivers’ staff.
  • Assuming full responsibility for any risks.

Reliable Drivers will make every effort to ensure safe and timely transport but is not liable for delays or cancellations beyond our control. Availability of drivers cannot be guaranteed, and we assume no liability if all drivers are booked.

ADDITIONAL CHARGES

  • A $5.00 charge applies for any change in pickup/drop-off locations.
  • After a 5-minute grace period, a $0.50 per minute waiting charge will apply.
  • A 50% surcharge applies for service on national or statutory holidays.

COMPLAINTS

For any concerns, please email us at support@reliabledrivers.ca, including as much detail as possible.

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